FAQs

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

FREQUENTLY ASKED QUESTIONS.

Q: HOW CAN I PLACE AN ORDER?

To place an order, simply select the desired items, add them to your cart, and proceed to checkout. .

Q: “DO YOU OFFER EXPRESS SHIPPING?”

Standard delivery times depend on your location. You can find estimated delivery times on our Shipping page.

Q: DO YOU PROVIDE TRACKING INFORMATION FOR SHIPMENTS?

Yes, once your order is shipped, you’ll receive an email with tracking details to monitor your package’s progress.

Q: CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please contact us as soon as possible if you need to change your shipping address. We’ll do our best to assist you.

Q: WHAT IF AN ITEM I WANT IS OUT OF STOCK?

If an item is out of stock, you can sign up for notifications to be alerted when it’s back in stock.

Q: ARE YOUR SIZES TRUE TO STANDARD MEASUREMENTS?
We provide detailed size charts for each product to help you choose the right size. If in doubt, feel free to contact us.
Q: “Can I add borders around our product images?”

We currently offer the sizes and colors listed on our website. Customization options are not available at this time.

Q: WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
In the rare event that you receive a damaged or incorrect item, please contact us immediately for assistance.

Billing & Payment

Q: DO YOU OFFER PAYMENT OPTIONS OTHER THAN CREDIT/DEBIT CARDS?

In addition to credit and debit cards, we also accept UPI, Wallets, Net-banking as a secure payment method. .

Q: WILL I RECEIVE AN INVOICE FOR MY ORDER?
Yes, after placing an order, you will receive an email confirmation that includes an itemized invoice for your records.

Referrals & Loyalty Programs

Q: Yes, we offer a referral program that allows you to earn rewards for referring friends and family to our website.

DO YOU HAVE A REFERRAL PROGRAM?

Q: HOW DOES YOUR LOYALTY PROGRAM WORK?
Our loyalty program offers rewards to our frequent customers. You earn points for each purchase, which can be redeemed for discounts on future orders.

Payment & Security

DO YOU OFFER PAYMENT PLANS OR INSTALLMENT OPTIONS?
We have partnered with various buy now pay later companies such as simpl pay where you can create your account and make the payments in emi.
Q: MY PAYMENT INFORMATION STORED ON YOUR WEBSITE?
No, we do not store your payment information on our website. Your payment details are encrypted and processed securely.

Returns & Refunds

Q: WHAT IS YOUR RETURN POLICY?
Our return policy outlines the conditions and process for returns. You can find detailed information on our Returns & Exchanges page.
Q: HOW WILL I RECEIVE MY REFUND?
Refunds are typically issued to the original payment method used for the order. Please read our return and refund policy carefully.

Account & Support

Q: HOW CAN I RESET MY PASSWORD?
If you’ve forgotten your password, you can reset it by clicking on the “Forgot Password” link on the login page.
Q: CAN I CHECK OUT AS A GUEST OR DO I NEED TO CREATE AN ACCOUNT?
You have the option to check out as a guest or create an account. Creating an account allows for easier order tracking and history.
Q: WHAT IS YOUR CUSTOMER SUPPORT RESPONSE TIME?
Our customer support team aims to respond to inquiries within 24-48 hours on business days.
Q: DO YOU OFFER DISCOUNTS FOR BULK ORDERS OR WHOLESALE PURCHASES?
For inquiries about bulk orders or wholesale pricing, please reach out to our customer support team.
Q: CAN I USE MULTIPLE DISCOUNT CODES FOR ONE ORDER?
Generally, only one discount code can be used per order. Please review the terms of each code for details.